At Dawn Chemello , we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward Returns and Refunds Policy to ensure a smooth and hassle-free experience.

Returns:

• You have 14 days from the date of delivery to initiate a return for your purchase.
• To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
• Please contact our customer support team through our Contact Us page or the provided contact information to initiate the return process. We will guide you through the required steps.
• You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Refunds:

• Once we receive the returned item and inspect its condition, we will process your refund.
• The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Exchanges:

• If you received a defective or damaged item, we will be happy to replace it with a new one of the same value. Please contact our customer support team within 7 days of receiving the item to request an exchange.
• Exchanges are subject to availability, and we will do our best to accommodate your request. If the item is no longer in stock, a refund or alternative arrangement will be offered.

Non-Returnable Items:

• Any item that is not in its original condition or is missing parts for reasons not due to our error is not eligible for a return.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly.

International Returns:

• For international customers, the same Returns and Refunds Policy applies. However, please be aware that return shipping costs for international orders are the responsibility of the customer.

Contact Us:

• If you have any questions, or concerns, or need assistance with returns or refunds, please reach out to our customer support team through our Contact Us page or using the provided contact information. We are here to help and ensure your satisfaction.

Changes to the Returns and Refunds Policy:

We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice. The revised policy will be posted on this page, and the date of the last update will be indicated at the top.